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Terms
of Sale
All orders are sent by first class post and should be received within 3 to 10 working days.
All remote control handsets are fully guaranteed for 12 Months
from the date of purchase against failure due to a manufacturing fault.
This guarantee does not cover damage to or failure of the handset caused by the purchaser.
In the unlikely event of a claim under guarantee, simply return the remote control to us
with the purchase details and we will exchange or repair it without delay.
If on receipt the remote control ordered from us fails to operate your equipment
based on the correct model number being ordered, you are welcome to return it to us
for either a full refund or a different make remote control (if available)
within 7 days of receipt of purchase.
This does not effect your statutory rights.
Privacy Statement
Contact Information supplied by our customers in the course of obtaining a remote control quotation or purchasing a new remote control is deleted from our systems once the quotation is given or the purchase order has been processed to our customers complete satisfaction.
We will not under any circumstances pass any information on to a third party
or send e-mail that is
not directly linked to the original enquiry.
We never send any unsolicited marketing information (spam) or
operate any form of mailing list.
Information that we are obliged to keep for accountancy purposes is kept for the legal length of time and is kept strictly private and confidential. Once again details are never passed onto third parties.
Cookies are only used in order to process your order (to associate you with your shopping basket). We do not use any means to collect information about our customer other than the ordering information provided.
We will gladly deal with any privacy enquiry.
privacy@tv-remote-control.co.uk
Customer
Service Line : 0845 021 33 30
Please remember we operate from a country in the GMT zone
Our sales office is open
9am - 5.00pm Monday to Thursday
9am - 4.00pm Friday
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Buy with confidence We are a Checkrate verified company (Checkrate use data partners such as Dunn & Bradstreet and Creditsafe to provide real-time independent verification that we are an established company with a proven track record). We are also Safebuy accredited giving you complete peace of mind in buying over the web. For further information please click on the logos |
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On-Line Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card information is encrypted using 128 bit SSL encryption and secure servers. |
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